If you are in the business of providing insurance, reliable application performance is a necessity. Speed and reliability are often the watchwords for insurance applications the world over. Insurance transactions often have several users to each one. For example, agents, consumers, employees, etc. Thus, an insurance company cannot suffer application downtime; performance is of high importance. Slow or poorly-performing applications can cause the consumer to question the process and the insurer.
Insurers are often faced with problems like effective document handling. Documents may be in different formats and an application that is managing hundreds and thousands of documents may slip up in its performance once in a while. Document management is particularly important when it comes to merging multiple claims into a single record, making it accessible, and allowing access across diverse systems, each with its own operational problems. Thus, speed and efficiency are both equally important in applications utilized by insurers.
Challenges faced by insurance companies in the area of application performance
Large volume of data
Most insurers have multiple points of connection between end-users of their applications and the data center. Usually, data centers are complex with nearly 10-15 tiers. Physical resources co-exist with virtual ones. Conventional monitoring methods are also prone to testing only some facets of the environment; for example, the physical environment alone. Application performance is also influenced by the platform is running on, internet connection, etc. But often the performance of a third-party service can affect performance of the application. As the world moves towards accessing the internet across different devices such as mobiles and hand-held ones, the need for comprehensive testing and monitoring increases.
Often, users will choose their insurer on the basis of the performance of the application they are accessing. However, cloud-based processing can come with its own set of glitches. The first is the availability of the cloud service. Because it is not always possible to set down details of application performance, the vulnerability of cloud-based applications remains. For insurers, this can lead to business loss with customers looking elsewhere.
Given the quantum of data and mushrooming of third-party services, insurers suffer from monitoring that is not comprehensive. Most application performance monitoring can suffer from partial testing. Not only does this leave insurers vulnerable, they can result in huge losses for them because end-users may not always leave feedback about the problems they encounter. Application performance issues may be known only after it has impacted the business negatively.
There are no fixed rules, but proactive and comprehensive monitoring can help insurers minimize the problems they might face.
> Undertaking monitoring of applications from the perspective of the end-user.
> Monitor all applications involved in insurance transactions 24×7. Continuous monitoring can help track issues with third-party services as well, as opposed to rigorous monitoring of the application alone.